CrossCountry Mortgage

Good afternoon, sorry to bother you, I wanted to see if you would be able to find your 2023 W2, the one we have is the one from the tax return and not the employer?

Gf a a

Sent it via email

Received and thank you.

Hello is the closing disclosure available for my ex to sign? I found out I have to go to the court house to get a copy!

It is still housed there and that is why they can't send it to me

Not yet sorry, the processor has been working on it all day and would you be able to snag that!

I would have to take off from work tomorrow to go to the court house

I see, we should have the CD out to you shortly I believe!

Does it need to be certified

The closing disclosure or the divorce?

Divorce

The document doesn't have to be, sorry are you asking if by certified you mean like finalized, if it is not fully finalized then we definitely can just have him sign the CD.

If we go to the court we can get a copy or certified copy just need to know which one you need

Certified would be better if possible!

Ok

Good morning we have until the 15th to pay the mortgage! Should we plan on paying Carrington by the end of this week

If possible hold off a couple of days, I will know by this afternoon, is it to not receive a late payment or is it not to be 30 days late? ]

Ok

We just need to snag the divorce documents if possible and we should be good to resub for clear to close!

My ex is planning to look for his copy today! It's a pain going to the courthouse but if he can't find his we will have to go tomorrow!

Unfortunately I had to throw away a tub that was damaged an my copy may have been in there

No worries! I appreciate it and if he has his we will fire this back in for clear to close!

He found his copy and I will scan and email once I'm off my call

Thank you ma'am!

Sent

Received!

We sent the file back for review and all we are done too is the bankruptcy discharged, I didn't realize but what we got was the application for discharge, do you have the official discharge document to add to the file.

Please check your email

I hadn't received anything

Sent

Received!

When you have a second, when would be a good time to call, we should be done and ready to get sent back for final clear to close from there.

I and on a conference until about 3 or 3:30

No worries!

Sounds good!

I am off my call early

So now the monthly mortgage payments are 2042.17? That is not what I was quoted before

It is to be corrected, title said there was a HUD Lien for $62k and we needed to bump the loan amount to cover it but that is temporary

We have title looking into it to make sure if it is real or not.

A lien for my mortgage modification with Carrington?

Sorry I can't afford to double my mortgage payments

Then we can lower the loan back we just needed to get through initial underwrite with it as if its out there and correct, their was two mortgage liens listed on title

I need to know what these liens are for! Is it due to the loan modification with Carrington?

That is the only reason I can think of and no I won't refinance if my mortgage doubles

I will change it back once title comes back if we have to pay it off plus I will see if we can lower the rate and payment.

Give me a call when you have a moment, I'll explain how we will get around it.

Oh you know what, one lien looks like a lien from 2018 in the amount of $56,147.50 but as I read it I think we may be ok, this may be a clerical thing where the prior lender never filed the lien release from when the the mortgage was refinanced or paid in 2018

We may be ok and it may just need to be released by the other lender which is an easy fix. The other one is only a $6.9k lien from way back in 2013, did you guys refinance or do anything that would potentially cause a lien? I think the bigger one is just a situation where your prior lender didn't release the mortgage which happens sometimes because they are lazy

The only thing I can think of is the loan modification with Carrington! I was laid off from 2016 to 2018 so I did a loan modification to reduce the cost of the mortgage until I got back on my feet after two years of unemployment

Gotcha but that is a large amount in terms of the modification, how many payments did they let you skip?

Was it just a couple months or longer? It mentions your daughter so it may be her lien as well and not yours.

In Oder for me to get the modification she had to be included on the mortgage because of the lack of my income! There was a lot of back and forth with Carrington and my bankruptcy and I don't remember how many payments were deferred

Not a worry if it is the modification, we can get around it, if it is on your daughter we can avoid it since she is coming off the loan. Title is looking into it so these aren't final numbers.

Reviewing your modification, it really looks like the $6,000 lien is the modification, I have a hunge the large one is in error after looking over things.

We will end up dropping that loan back down !

Thank you

I'm about to go into a training session so you will have to text me the next steps

Happy to help, we didn't want the title search to slow things down so we just made the required adjustments to make sure worse case you still qualified and we could get the equity for you and still had it conditionally approved and not slow the process.

For now it is just waiting for confirmation of my hunch, I think they did ask you to send over a recent utility bill so if you can pluck one from online at some point that would be all.

So the revised closing document still has a monthly payment over 2k so was the lien not resolved? I can't afford that at all so I will have to decline

We will have it adjusted, give me a moment

Sorry, I can't talk right now.

Give me a call when free, I want to let you know what options to get things corrected are.

I will give you a call at lunch time but what is the issue with the lien?

So the HUD lien are stemming from either loan modifications done in 2012 and 2018 and what they are from what it shows is outstanding balances that were never paid off. Your current lender modified the loan, pretty much saying yea we will let you skip however many months of payment but we are going to tack that amount back in a separate "lien" that also accures interest. Loan modification is great to not miss a payment but is a trap because that money doesn't go away.

It sits separate to your loan and accures interest and they usually down play that part.

So when you go to refinance or pull equity out or sale the home, you get hit with that lien and it has to be paid off, before anything can be done. Either Carrington or the prior lender before then screwed you by letting that balance sit and accrue interest each month. Now we are looking to pull equity out and the HUD liens they placed are coming into play because the old lender is essentially saying, " hold up, you can't do anything with your property until you pay the loan off in full + the HUD lien from the modification.

Now there are ways I've come up that will allow us to restructure things and still give you some equity and lower your payment down but we do have to pay those liens with the loan, no lender can proceed until their paid. So like say you sold the property down the road, that lien not only would have to be paid off but it continues to grow, it is like a weed and left uncheck will really financially continue to take up your homes equity and handcuff you.

I know your payment was a big thing so I have some ways to get it down, break you out of those HUD liens and still walk away with equity. I just wanted to work through it over the phone to make sure I structured it a way that works for you because besides restructuring things we are all done and set to get you final approval but I want to first make sure it works for you post restructuring!

Ok that is crazy! Carrington Mortgage has been a problem since they picked up my mortgage! I e wanted to get away from them for years

I will be honest Carrington is horrible and no goes to them by choice, the amount of people who are under their foot when they reach us is insane.

They probably never mentioned that and thats how they try to keep you. This will correct things, get you out of their hands and give you some equity. I just want to get the payment down and I have a few options

Yea Bank of America sold them my mortgage and they are horrible

Typically that is how it happens is another lender sales to them and they are the worst lenders we deal with. No one goes their by choice sadly but we would like the chance to free ya up and get not only the equity desired but the credit score and liens off your back because those out of the 3 are going to be the most troublesome because they keep growing in the background.

Sorry for the delay but I did email you about that no cost refinance!

Thank you

Hello where are we in the process?

Should be back in underwriting and cleared no later then tomorrow, game planning a Saturday close if you have 30 minutes to spare throughout the day.

Sorry as well, I meant to send an update, yesterday afternoon

Is there something we need to discuss? I'm training new employees for the next several weeks from 11am-4pm

Not at this time, just kinda waiting in line!

Hello is it still in process? Just checking the status

Should be removed today, just heard back from the underwriter!

Hello this is taking way longer than expected! Nothing is moving forward and I'm late on my mortgage

Sorry for the delays, we had to get a revision for a typo on the appraisal, real quick and he is fixing it.

You still owe for August correct?

Yes

Alrighty, I think we got things just about wrapped up! Can I give you a quick call this morning or on your lunch break!

Yes I will let you know when I'm at lunch between 12-1 pm

Thank you ma'am!

I am available

We are finally done, we just need these last two things in the file, the most recent mortgage statement showing August is paid and The separation agreement , the original from April. 2016

Why do you need the separation agreement if you have proof of divorce

It is only to have in the file, they just need the original, we are done from there.

It makes no sense because that is null and void since the divorce

I know, I asked if we could just use what they had and the underwriter said the only reason it has to be documented in the file is in case of getting audited.

I don't have time to search for that right now! I am too busy at work training new hires and like I said that is null and void since the divorce was granted

There should have been a complete list sent to me from the start of all documents required for this refinance and not bits and pieces at a time

What I can do is reach out to the county recorder, to save you the search

I"ve decided not to refinance at this time!

This is stressing me out along with my responsibilities at work! I will revisit after the new year

Please reconsider, we are all set to have things wrapped up, I can get the divorce document. We have you set to close this week.

No im sorry im done!

Oh no I was able to snag the documented we need, I called the clerk of courts

I'm done! I've had enough back and forth!

This is too much for me right now

I totally understand Ms. Drake, I can submit a formal withdraw, I apologize for all delay. I know we had a lot of back and forth, with this being a manual underwritten file, there was a few more things then normal needed.

Pleas reach out to me after the first of the year things will have calmed down for me and if I get a complete list upfront I can send all the documentation

Sounds good, that I can do, I will let the processing team know to withdraw the file.

Thank you

Good morning Mrs. Drake, not for anything but when we spoke last week I had already submitted the request for the last thing needed, it has came to use via mail and your file is set for final approval with nothing else needed.

I just wanted to be sure before we canned it and now that we have every thing that you don't want to go ahead close?

Hey Ms. Drake, I was just reaching out I found an email in my quarantine report, I didn't block you and am unsure why the email came through the way it did. I am not sure what happened there.

I responded by text and then I went back into the message and I could no longer text you! Also tried to email and the email appeared not to go through!

Did I sign a loan assumption request? Can I see the financial qualifications that determined I could financially afforded the new monthly mortgage amount?

I am not sure what was going on with the system, I hadn't received any email or messages until yesterday, nothing changed in my setting and I wasn't intentionally blocking anything. We have not assumed the loan or finalized anything, we just have you getting approved but were setting to withdraw it, it just takes a couple days to get it pulled. Are you asking to see like a conditional approval document?

Based on my research I should have completed a Loan Assumption Request and the UW was supposed to financially qualify me so I wanted to see the UW financial qualification

We have a conditional approval letter but this loan is not an assumption, this is a cash refinance.

Since you require a copy of my separation agreement the financial qualifications is required and I want to see the UW qualifications that I could afford the monthly mortgage payment

I emailed over the conditional approval showing the loan was set for approval in the event we got all outstanding conditions to met loan guidelines.

I will review it!

Based on my credit score salary and outstanding balances along with financial responsibilities I don't see me qualifying for that monthly payment

Yes ma'am but with us being able to exclude the charged off debts, give you the equity we can and paying off the massive HUD lien we were able to qualify you based off your income and debt to income ratio!

So where is that documented?

I sent it via email

Did I complete a monthly expense spreadsheet? Total income based on what? Total obligations what does that detail? Is this supposed to be my monthly expenses before mortgage

Monthly Expense spreadsheet?

We based your monthly expenses off of the debts listed on the credit report. The debt to income reflected is based what your debt to income is with us doing our loan.

So that doesn't account for my living expenses

It accounts for all expenses listed on your credit report, including your mortgage payment which also includes escrow so taxes and insurance as well. It won't reflect things like phone bill or electric or streaming services or gas.

So that is why I asked if I completely a monthly expense spreadsheet so you can see my monthly expenses! $2218 is my monthly expenses so adding that with your total including mortgage you still think I can afford the new mortgage?

I am not understanding, you pay $2,218 a month in expenses, outside of your mortgage?

What are the expenses you are referring too?

Sorry I was in a meeting! Yes this is cable electric condo fees car insurance care not cell phone etc but not groceries or gas

No worries, I see what you mean, does your ex-husband pay any household items. What would be doing would consolidate the HUD liens and can netting $26k back as a nest egg, we will be able to also save you two payments, saving you 2k up front. We would only be asking you to hold on to the payment until April and we will be able to drop the payment for free and save you probably 400-500 dollars on the monthly payment but in the meantime you would have 26k in pocket and the liens lifted off of you.

This 100% I believe , if we follow these steps will put you in a much better financial situation and I promise within 12 to 24 months you would be happy to have done it

Sorry as well, I just got out a meeting myself

The money was for renovations not nest egg and I would end up using some of that to offset the mortgage payment t which would not be a benefit to me! Yes he pays his share but there is no guarantee he will always be around! Also since we were paying a higher mortgage I was giving him money so again reduces the cash out! It's out of reach for me at this time!

You were supposed to request my monthly expenses to assess my stability and ability to manage debt!

You inquiring about my ex husband's contribution is not included in the approval process so it's a way around your approval process and not legally binding and not sure any mortgage legislation would approve of it

I can understand that, listen I don't mind withdrawing the file I just wanted to try to provide benefits the best we can. My fear is just that with the market cooling off and home values declining I just don't want you passing up the opportunity to access the equity and get the HUD liens removed. I just didn't want you to be in a situation where the value comes in lower in 6 months to a year and not be able to access to the equity or worse the liens being over the value of the home. I do understand the payment aspect of it.

We can get the payment down in the spring to a manageable payment. It was never our intention to have to pay the liens off but sadly it is just due to them being HUD liens. I respect your decision but just want to ask one more time if you are sure? This is the best it may get loan option wise for a bit.

I will also say this, if you do not wish to continue, I ask that you maintain a credit score above 550 as that is the threshold for qualifying with us and any lender

for equity and I want to make sure you are going to be able to remain eligible.

Like I said I'm afraid would end up using to money to offset the mortgage payments and not for the renovation planned as I expected more money for cash out!

We don't request all bills such as electric and gas or stuff, just what is listed on credit. Our fiduary responsibility is to try and qualify a borrower based on investment guidelines and that was what we were doing, trying to access the equity for you. Where things went left is due to the massive HUD liens stuck on title that we as well as any lender would have to pay off. That is what caused us to raise the loan amount and in turn the payment.

Those liens will be there until they are paid off by you or a lender or you sale the home and they will be yanked from the proceeds. They are currently anchors on your home and until cleared will continue to be. I was just wanting to see about your ex-husband to see if he was covering any cost and I apologize if it was over stepping. The approval of the loan was based solely on your information, there was no work around, you qualify for the loan.

I understand and we expected to give more equity but again, with those liens that is the only

equity available and with how the market is going, if the value is less in 6 to 12 months on your home, you will have even less equity to access. It is 6 months but to your point I don't know how much the monthly payment would need to be offset during that time. I just didn't want to see you miss a potential last train. With everything post COVID there has been an abundance of equity never seen before but it is ending now that rates are stable and the market is cooling off.

I am just giving my two cents that there may not be a next time.

I will let him read your message and see what he says! He isn't responsible for the lean and I ca t expect him to pay a higher mortgage without some kind of compensation him

If we decide to move forward please don't ask for anything else! Thiat is annoying especially while I am working and training new hires during our very busiest time of the year

I apologize for all of the back and I appreciate, just let me know in the meantime the file is going to be approved and just will be waiting for a closing time!

Good afternoon we agreed to continue with the refinancing cash out

Hello can I find out about closing?

I. Ever heard back from you yesterday so what happens now?

Hello I need to know if we are going to close tomorrow because my mortgage is due on the 15th

I don't know what is going on but not responding is unprofessional and a waste of my time this week if this continues I will find another lender to work with

I am sorry I am out of the office and on away , to be honest for my bachelor party.

We are good to close but notary isn't free until Monday evening, would 7pnn monday work?

I understand we all have lives outside the office but the lack of communication concerns me especially with my mortgage coming due soon! The closing keeps getting delayed so you have to understand my view point as I do yours

I can 100% understand that and I apologize, I try to be as communicative as possible but have not been. We are able to get you guys closed Monday evening!

Is a notary coming to my home Monday

Good morning, we are seeing if the notary is available for a closing this afternoon, update to come shortly! I am making my way back into town today.

Ok thanks for the update!

I hope you enjoyed your weekend! Congratulations

Any news on the notary

Sorry for the delay, the notary stated she had a late closing tonight so she asked if tomorrow could work better, she stated having to drive a few hours away .

Well it has to be tomorrow because we are now late for our September payment

I will make it happen and she said she is free!

Good morning, we are game planning to get this done this evening, do you have a second for a quick call at 10:00am following my morning meeting?

You can call me now

Sorry the meeting went long, is it too late?

I have a mtg at 11 so if you can get thru the call quick

Were you able to get what you needed

They are sending it, we should have it shortly, she was not very helpful but she reached out to accounting and they are sending it she said

Sorry about that! It really makes no sense but hopefully it will not hold up the closing this evening

Again I recommend getting all this information upfront so there are minimal delays

I don't think it will! It isn't your fault, companies will take payment and make sure they get money but when it comes to helping their clients get information there horrible and that is so true, I was told we were set then it has been one thing and another but this was a post closing condition

They sent it to you, could you please forward it over?

Sent

Thank you!

Received!

Do you have the name and number of the notary?

Will they have the check as well

Please confirm if they are coming or not

Awaiting his response!

He said he can call.

I am on hold with Elite Legal trying to get a screenshot or updated report that shows I'm current until 9/15 which is still processing

Thank you, they were willing to do a screenshot.

I sent a screen shot with my name address and payment confirmation for Aug! This is the last documentation I am sending. Clearly your UW team feels I am a financial risk and continues to prolong the process! I will not accept anymore request and o already have other lenders willing to work with me!

If I don't close in 48 hours you can withdrawal my application permanently! Your manager gave a good sales pitch but in reality this is the last straw regardless of waiving the UW fee! Enough is enough

Yes ma'am, we will have you close within that time frame and we will not delay, today will be a big day to get things situated.

I just realized that your mortgage statement on the bottom shows the prior date and payment. The screenshot you showed won't but if you would be willing to log in and send the most recent statement on your portal, I can show on the bottom of it the date of your last payment.

If not we can try with what we have I just don't want any doubt from the underwriter. Either way the loan is getting resubbed but the most recent statement would be perfect.

Wait the screenshot should work I see the last payment date.

Can I get an update? Is this back in UW

Yes ma'am, she is reviewing it this afternoon, it was submitted as of this morning!

Can you forward the emails just sent to you from Elite Legal, I think this is all we need! It is just better versions of what they sent yesterday, I got lucky with a better agent this time.

Feeling good about getting cleared to close, my boss just got off the phone with the underwriter and she agreed to things.

She will be getting in this file shortly!

That's good news

Yes ma'am, it was a battle but a battle won to say the least

Where do we stand today? My closing keeps getting pushed back every week

Did Elite Legal send you anything by chance?

What else do yall need damn! I don't mean to be rude but you have my payment history for almost two years or I wouldn't be in the program and I won't even be in it much longer! I can't keep this up!

I am fed up

Just need a email forwarded but need a quick call with you!

I don't have an email from them! No I'm done talking! If I'm not closing by tomorrow pull my application and that's final! I told you early this week not to ask for anything else and you did!

I understand it was a mistake but I'm not asking for another document from Elite Carrington or anything else

We just need you to give them permission to send an email out, that is all, if you are willing to give us 5 more minutes of your time, I promise we are done.

What email? I'm done! You say this every week and we get nowhere! Stop wasting my time

I promise this is it, I'd bet my left arm if it had use for you.

No I refuse to do anything else!

You have all you need! You have proof I'm in the program and paying each month to resolve my debts! I have all your text and emails telling me you have everything you need and we are closing but I get nothing else but the run around and delays! This is totally unacceptable and I'm going to look for another lender to work with me and if I miss the lower rates so be it!

Yes ma'am, we are so close and I know we are doing semantics I just know we are close, I am sorry for everything, we are fighting and we have the solution, I am telling you, just one more call

But I understand

No understand this I'm not talking anymore I'm not contacting another person or company!

Every time it goes to UW there is something else! If they were doing their job correctly they would have asked for all they needed upfront so apparently they don't want my business as a risk and you are trying to make commissions off of sales! I'm tired of being in between your back and forth with UW like I'm in a tug of war!

It is just due to nature of the loan, it is manual underwrite which means we can't get the systems approval, what it is we just need Elite Legal to put in words " You are not late" and "they are not a credit consoling company, just a debt consolidation company" they are willing to do so but need it to come from you. That is all.

That is all we need.

Well that's not my issue! You have my payment history and you can pull up their website to find out what type of business they are! You have told me week after week that's all you need but it's not! If you can't get this done without more documentation then pull the application

I understand, I got the information verbally from them that I need, I just need your verbal permission to send it via email in writing.

You have the proof for documentation

Yes ma'am I just need your help one more time Ms.

Drake, I am just trying to do right, I know its crazy and agree but you are the only way we get this done, we are at a pebble blocking a dam, and I need your help!

Again this is said every time but it's always one more thing!

If I don't have a guaranteed close date I'm doing nothing else for this loan

If we can get this last thing, I can close you Tuesday

I highly doubt it sorry

If you don't close me Tuesday don't bother contacting me again! Who do I need to give verbal consent to