CrossCountry Mortgage

I have had Cross Country for about 2 years with multiple issues taking place.

1. They were sending the mortgage bill to the tenants and they were sending it back or throwing it away.

Several months we would get a copy, check the box for "change of address" and send off. Would never get fixed. We were then told that we need to fill out a form and fax it, which we did. Still no fix.

Took getting on with a supervisor and ensuring her I had everyone's name I had talked to and threatening legal action to get it fixed.

2. They were sending wrong amounts to the local taxing authority and sending double payments. In speaking with the tax collector, he stated that it has been a nightmare dealing with Cross Country. At that time, I canceled the escrow and have paid the taxes and insurance on my own for over a year.

3.

My loan was "sold" from Cross Country mortgage to Cross Country LLC. in February. When I sent in the February payment, I sent a substantial extra and clearly marked the slip with Extra Principal. I got a notice from the "new " servicer that I was behind on my escrow and they took a large sum of the money ($1295) marked for principal and opened an escrow account, also my payments would be going up by 323 dollars a month to account for the minimum balance needed.

4.

Since the sale of my loan there is no way to get thru to and actual person. I had to put in a complaint to BBB, who forwarded it to corporate. They called and patched me thru to a rep who was of no help.

5. MY wife asked for a payoff quote via my wife's email, for which we were charged 25 dollars.

That email never arrived (Yes, I checked the SPAM folder). The rep also tried sending to mine while I was on with her.

Again, no email has come thru.

This company is a total sham. I will tell anyone to run from them as fast as they can.

To start off they didn't investigate my pervious outstanding debts, for pay-offs, Yes, that would be a title company problem. But I saw a problem with what they identified and asked them to look into it.

The blew me off. The loan went through missing $30,000.00 of payouts that had to come out of the money I had set aside for other matters. Then they stalled while the intrest rate went up 2 points. Once the loan was set things went OK until they changed their servicing company, then things went down hill.

The first payment to the new company bounces and was returned and I got charged a fee for the return then I tried to access my account and Cant even access my account. I have tried for three months now. I need to get my Form 1098 from them and I can't access it. Tried the web site, no go, tried the chat, no go, tried the phone help line, no go.

Couldn't even make a good contact most of the time. God, I hate this company

bought a place in Florida and cross country mortgage unfortunately, is our lender. We have owned probably 10 different pieces of real estate in our life, paid mortgages in full and on time and have never had a hassle.

We both have excellent credit scores (above 800). We were part of the hurricane Ian, and therefore received a large amount of money from our insurance company who is very generous but because we have a mortgage cc mortgage holds and disperses the funds. Every single question I have for cross country mortgage turns into a nightmare. I think they have the rudest staff of anyone around.

One dept does not know what the other departments are doing. Everyone has to transfer you and miraculously there is never a manager to speak to, and they never call back when requested. There is zero accountability. My loan was in deferment, but they continue to take my mortgage out of my checking account.

It was pulling teeth to get my insurance payments from them even though the amount we are putting back into our place is twice what we received from the insurance company. I asked to get rid of my PMI insurance, and that was mixed up. There is not one thing that goes right. I turned them into the Better Business Bureau, and I still never received a phone call but lots of letters responding incorrectly.

All Im saying is runaway runaway runaway.

It is the worst Company Ive ever dealt with across-the-board bar none. If I could give a minus 10 I would.